WhatsApp automation
WhatsApp: the most-used customer channel
WhatsApp automation is the fastest customer-touch channel. Sales follow-up, support automation, campaign sending, and chatbot via Business API.
Business API account setup, template approval, chatbot wiring, and integration into existing systems via n8n — end-to-end.
Standard for WhatsApp automation delivery
- WhatsApp Business API account setup
- Template message approval
- Chatbot integration (LLM-based)
- n8n / Zapier integration with existing systems
- Conversation analytics + reporting
Why WhatsApp Business API matters
85%+ of customers in many regions use WhatsApp. Phone calls and emails often go unanswered; WhatsApp gets opened. WhatsApp has become a primary channel for support, sales follow-up, and campaigns.
WhatsApp Business API is official automated messaging at company scale. The difference between an individual account (WhatsApp Business app) and an API account: API allows automation, multi-agent, chatbot integration.
Template messages and approval
On WhatsApp Business API, you must send messages through Meta-approved templates (when the user message is older than 24 hours). Template approval takes 1–3 business days.
We write your company-specific templates (order confirmation, shipping info, appointment reminder, campaign notification), get them through Meta's approval, and integrate them into your system.
Chatbot and escalation
An LLM-based chatbot can run on WhatsApp. Auto-replies for general questions, pricing, location, product info; escalation to a human agent on complex topics.
For most of our customers this lifts 50–70% off the support team's load. Cost: monthly LLM API + WhatsApp message cost (Meta's tariff).
Integration with existing systems via n8n / Zapier
We move WhatsApp-originated leads into CRM, orders into ERP, appointment requests into calendar. Set up in n8n or Zapier (workflow automation).
WhatsApp becomes an integrated piece of the company system, not a standalone channel. Single-source data flow, no manual entry.
Frequently asked questions
How much is a WhatsApp Business API account?
Account setup from us; message cost per Meta's tariff — varies. Typical message cost is in a few US cents range.
How long until templates get approved?
1–3 business days. If Meta rejects for a guideline issue, we fix and resubmit.
Can it be done with a personal WhatsApp account?
Manual use only. Automation, chatbot, and multi-agent require Business API.
Can it integrate with my existing CRM?
Yes. We connect Salesforce, HubSpot, Pipedrive, your own CRM, ERP, and calendar via n8n or Zapier.
Post-launch support model?
Monthly support package: new templates, chatbot prompt improvement, reporting, performance monitoring.
Locations
Locations where we ship WhatsApp automation projects
We deliver WhatsApp automation across global hubs.
Selected projects
FitTrack Mobile App
Personal fitness tracking and workout planning app. 50,000+ active users on iOS and Android platforms.
ShopZone E-Commerce Platform
Multi-vendor e-commerce platform. Integrated payment system, inventory management, and analytics dashboard.
Nova Corporate Website
Modern corporate website for Nova, an energy sector company.
Related guides
Articles to read before deciding on WhatsApp automation
Guides on WhatsApp Business and automation.
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Start WhatsApp automation
After a 30-minute discovery call, scope and cost summary lands in writing.